As the cost of living crisis continues, we have a number of ways we may be able to help make bills more affordable.
By switching to Welsh Water’s HelpU tariff, customers could save up to £200 off their water bill. Find out more here.
How could you support?
- We’d love it if you could like and share our posts on Facebook and Twitter. We share information on support available for households, as well as tips and tricks for saving water and helping the environment. ( we will be posting information of this campaign at 2pm today).
- We have attached a customer poster, and ask if you could kindly share this with parents, carers, clients, colleagues and loved ones to help spread the word. If you do, please tag @dwrcymru in your posts, so we can say thank you!
- Let your clients know about our financial support packages, especially if they’re struggling to afford essentials. Our ‘here for you’ campaign is currently live, with radio adverts, billboards in areas across Wales and targeted social media posts to share information on how we can help customers, especially as the cost-of-living increases. More information on the help available for households can be found, here.
Did you know that we provide free training and awareness to third sector organisations to empower those working with vulnerable households access our free support services? Please get in touch via our website REACH if you would like to find out more.
More cost of living support can also be found here.
Together we can do so much more!
Thank you
Customer Vulnerability Community Team